La Maison
Frequently Asked Questions
Orders & Preorders
Our fragrances are currently available for Early Access reservation. By placing your order now, you secure your flacon among the first to be prepared. Full payment is collected at the time of reservation. Your order will be dispatched as soon as the collection is ready.
We are currently preparing the first dispatch of the collection. You will receive a confirmation email with your shipping details as soon as your order is on its way. We aim to keep all Early Access clients informed throughout the process.
Early Access orders may be cancelled within 24 hours of placement. After this period, orders are considered confirmed and cannot be cancelled. Please contact us at the earliest opportunity if you have any concerns.
We accept all major credit cards as well as PayPal. All transactions are processed securely through Shopify's payment system.
Fragrances
Our fragrances are composed for those who appreciate refined, unconventional scents regardless of gender. Each creation is designed to be worn by anyone who connects with its character.
Onyré and Absolia are Eau de Parfum. Sovrané is an Extrait de Parfum, offering a higher concentration and exceptional longevity.
All fragrances are composed in France in collaboration with contemporary perfumers, using the finest raw materials available and in accordance with the highest standards of French perfumery.
Onyré and Absolia last approximately 10 to 12 hours on skin. Sovrané, as an Extrait de Parfum, lasts 14 to 18 hours and leaves a lasting impression well beyond that.
Keep your flacon away from direct sunlight and heat. Store in a cool, dry place — ideally in its original box. This preserves the integrity of the composition over time.
Shipping & Returns
Yes. We ship to clients across Europe, the Middle East and beyond. Shipping costs and delivery times are confirmed at checkout based on your location.
Every Jean d'Hennery order is prepared with care. Your flacon arrives in its original box, wrapped and protected to ensure it reaches you in perfect condition.
Due to the nature of fragrance products, we are unable to accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 48 hours of receipt and we will resolve the matter promptly.
Once your order is dispatched, you will receive a tracking number by email. You can use this to follow your delivery at any time.
Private Consultations
Jean d'Hennery offers private fragrance consultations for clients who wish to explore the collection in depth, receive personalised guidance or discuss bespoke arrangements. Consultations are complimentary.
You can request a private consultation directly through our Contact page. We will respond within 48 hours to arrange a time that suits you.
We are open to conversations about bespoke arrangements for select clients. Please reach out through our Contact page to begin the discussion.
Press & Wholesale
We welcome press enquiries. Please contact us directly through our Contact page with your publication details and we will respond promptly.
Jean d'Hennery is currently a direct-to-client maison. We consider select partnerships on a case-by-case basis. Please reach out through our Contact page with your proposal.